Voting period:
4 SEP 2019 – 8 JAN 2020

CONFERENCE AGENDA

12TH WCA WORLDWIDE ANNUAL CONFERENCE
SUN, 1 – THU, 5 MAR 2020
COTAI EXPO & THE VENETIAN MACAO HOTEL
Time Program Venue Dress
Code
Saturday, 29 February 2020
10:00 - 17:00 GDP Pharmaceutical
Training Course

Powered by WCA Academy
Pre-Registered Delegates Only
The Venetian Macao,
Meeting Room
(Florence),
Level 1
Business Casual
14:00 - 20:00 WCA Worldwide Onsite Conference Registration Cotai Expo,
Hall D-E
Foyer, Level 3
Casual
Sunday, 1 March 2020
08:00 - 17:00 Full Day Tour Including Lunch
(Must register for separately – not included in registration fees)
Cotai Expo,
Hall D Foyer, Level 3

(Coaches depart at
08:30 hrs)
Casual
10:00 - 20:00 WCA Worldwide Onsite Conference Registration Cotai Expo,
Hall D-E
Foyer, Level 3
Casual
10:00 - 17:00 GDP Pharmaceutical Training Course
Powered by WCA Academy
Pre-Registered Delegates Only
The Venetian Macao,
Meeting Room
(Florence),
Level 1
Business Casual
14:00 - 15:30 WCA Relocations Annual Conference The Venetian Macao,
Meeting Room
(Florence),
Level 1
16:00 - 17:30 WCA eCommerce Strategy 2020 and beyond The Venetian Macao,
Meeting Room
(Florence),
Level 1
16:00 - 18:00 WCA Relocations Cocktail Reception The Venetian Macao,
Portofino R.
(near the Venetian theatre),
Level 1
Smart Casual
18:30 - 20:30 Cocktail Reception
(Combined WCA First & WCA Worldwide delegates)
The Venetian Macao,
Ballroom,Level 3
Smart Casual
Monday, 2 March 2020
09:00 - 20:00 WCA Worldwide Onsite Conference Registration Cotai Expo,
Hall D-E
Foyer, Level 3
Casual
09:30 - 10:30 WCA Member Benefits,
Changes and Updates


(Combined WCA First & WCA World delegates)
The Venetian Macao,
Milan Ballroom,
Level 1
Business Casual
09:30 - 09:31 Opening & Introduction :
Mark Mairowitz, Executive Vice-President, WCA Ltd
09:32 - 09:37 World Insurance Services (WIS)
09:38 - 09:43 All Word Shipping (AWS)
09:44 - 09:49 Specialty Networks Training
09:50 - 09:55 Gold Medallion claims
09:56 - 10:01 Customer Service / Dispute Resolution
10:02 - 10:30 Understanding the Role of WCA
and its Benefits


(This is an open forum with WCA member participation Q & A)

Moderator : Mark Mairowitz

World Insurance Services (WIS) :

Monica Lee, CEO, WIS
Richard Kamparri Baker, Claims Manager, WIS

All Word Shipping (AWS) :
Ross Stemmler, President & COO,AWS

Specialty Networks Training :
Adam Mckenna, General Manager,
Specialty Networks, WCA

Gold Medallion claims :
Stefani Franzoi, Member Services, WCA

Customer Service Dispute Resolution :
Andrew Robins, Director, WCA

Closing Remarks :Mark Mairowitz
10:30 - 11:00 Morning Coffee Break The Venetian Macao,
Milan Foyer, Level 1
10:30 - 12:00 Plenary Session – Outlook 2020
(Combined WCA First & WCA World delegates)
The Venetian Macao,
Milan Ballroom,
Level 1
10:30 - 10:45 Opening Address :
David Yokeum, Chairman, WCA
10:45 - 11:10 What’s new for WCA members in 2020:
Dan March, Chief Executive Officer, WCA Ltd
11:10 - 12:00 Working with Air and Ocean Carriers:
How independent forwarders can gain

an advantage
12:00 - 13:30 Lunch
(Combined WCA First & WCA Worldwide delegates)
The Venetian Macao,
Ballroom,Level 3
13:30 - 17:30 One-on-One Meetings / Booths Open
(Combined WCA First & WCA Worldwide delegates)
Cotai Expo Hall D-E,
Level 3
15:00 - 15:30 Afternoon Coffee Break Cotai Expo Hall D-E,
Level 3
18:30 - 22:00 Awards Dinner
(Combined WCA First & WCA Worldwide delegates)
The Venetian Macao,
Ballroom,Level 3
Smart Casual
Tuesday, 3 March 2020
10:00 - 17:30 One-on-One Meetings / Booths Open Cotai Expo Hall D-E,
Level 3
Business Casual
10:30 - 11:00 Morning Coffee Break Cotai Expo Hall D-E,
Level 3
12:00 - 13:30 Lunch The Venetian Macao,
Ballroom,Level 3
15:00 - 15:30 Afternoon Coffee Break Cotai Expo Hall D-E,
Level 3
18:30 - 20:30 WIS Platinum Event The Venetian Macao,
Meeting Room
(Milan), Level 1
Smart Casual
Wednesday, 4 March 2020
10:00 - 17:30 One-on-One Meetings / Booths Open Cotai Expo Hall D-E,
Level 3
Business Casual
10:30 - 11:00 Morning Coffee Break Cotai Expo Hall D-E,
Level 3
12:00 - 13:30 Lunch The Venetian Macao,
Ballroom,Level 3
15:00 - 15:30 Afternoon Coffee Break Cotai Expo Hall D-E,
Level 3
15:00 - 17:00 Military Dangerous Goods Meeting The Venetian Macao,
Meeting Room
(Milan 2101-2102),
Level 1
Business Casual
15:00 - 17:00 ISO Tank Dangerous Goods Meeting The Venetian Macao,
Meeting Room
(Milan 2103-2104),
Level 1
Business Casual
18:30 - 20:30 WCA Dangerous Goods Cocktail Reception The Venetian Macao,
Portofino R.
(near the Venetian theatre),Level 1
Business Casual
Thursday, 5 March 2020
10:00 - 17:30 One-on-One Meetings / Booths Open Cotai Expo Hall D-E,
Level 3
Business Casual
10:30 - 11:00 Morning Coffee Break Cotai Expo Hall D-E,
Level 3
12:00 - 13:30 Lunch The Venetian Macao,
Ballroom,Level 3
15:00 - 15:30 Afternoon Coffee Break Cotai Expo Hall D-E,Level 3
Friday, 6 March 2020
06:00 - 14:30 Golf Tournament Including Lunch
(Must register for separately – not included in registration fees)
Cotai Expo, Hall D Foyer, Level 3

(Coaches depart at 06:30 hrs.)

Golf Course: Macao Golf & Country Club
Golfing Attire